General Conditions for Contracting Services

Information prior to the contracting procedure

This website, www.lankor.eus is the property of MONTAJES INTEGRALES LANKOR, S.L. with Tax ID number B-20389201 and tax address at Zuatzu, edificio Zurriola, Planta Baja, Local 5, 20018 Donostia-San Sebastian (Gipuzkoa).

The General Contracting Conditions govern the distance sales relationship established between AZAFATAN ALKARTEA LANKOR, S.L. and the user or customer, in accordance with the relevant legal requirements, particularly Act 7/1998 of 13 April on General Contracting Conditions, Act 3/2014 of 27 March modifying the amended text of the General Act for the Defence of Consumers and Users, current and applicable Personal Data Protection legislation, Act 7/1996 of 15 January regulating the Retail Trade and Act 34/2002 of 11 July on Information Society and E-Commerce Services.

AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to modify the General Conditions in any way it deems necessary, without prior notice. These modifications may be carried out through its websites or any other legal channels, and will be binding for as long as they are published on the website and until such time as they are validly modified by subsequent amendments. Notwithstanding, AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to apply Specific Contracting Conditions in certain cases and when it deems it necessary, always announcing them in the appropriate manner and within the appropriate timeframe. These Specific Contracting Conditions shall take precedence over the General Conditions.

The aim of this website is to enable the renting of furnishings, audiovisual equipment, electrical connections and lighting and the sale of signage and posters.

The contract will remain in effect until the delivery of the product. This does not affect the customer's right to withdrawal.

Customers may also sign up to receive our newsletter in order to remain abreast of offers on specific products or general information which may be of interest.

As a user or customer, you expressly declare that you are aware of, understand and accept the conditions of use and these general contracting conditions. You also declare that you are of age and have the legal competence and capacity to access AZAFATAN ALKARTEA LANKOR, S.L.'s websites and establish a contract through them.

To acquire our products, please go to the corresponding section of our online shop.

Once you have completed the purchase procedure, you will receive a confirmation email. You must provide a valid email address during the purchase procedure. If, 24 hours after the completion of your order, you have not received a confirmation email, please contact AZAFATAN ALKARTEA LANKOR, S.L. on our customer service number or by email at lankor@lankor.eus.

AZAFATAN ALKARTEA LANKOR, S.L. informs you that it will process your data in a legal, loyal, transparent, appropriate, relevant, limited, precise and updated manner. Consequently, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to take all reasonable measures to ensure that your data are eliminated or corrected without delay if found to be inaccurate.

All website contents are available in Spanish, Basque, English and French.

All customers will receive an invoice or copy of the order upon delivery to the stated address.

Offer and validity

In the event of a product being on offer, the offer price and validity of the offer will always be indicated alongside its key characteristics.

In accordance with current legislation, AZAFATAN ALKARTEA LANKOR, S.L. provides information about all its services (for sale or renting), their characteristics and prices. Notwithstanding, AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to withdraw, replace or change the products it offers over its website, simply by modifying its content. Thus, the products available at any moment over the website are governed by the General Contracting Conditions in effect in each case. Furthermore, the company may cease to provide access to the aforementioned products without notice and at any moment.

Key product characteristics

The products available in our online shop include a photograph and a list of key characteristics. This information is obtained directly from the manufacturer. The product colour, as observed in the photograph provided, is not indicative. Information regarding the colour of the product is provided in the characteristics.

Warranty

All the products available for purchase over the website come with the suppliers' commercial warranty. AZAFATAN ALKARTEA LANKOR, S.L. has a customer complaints service. During the warranty period, customers may exercise their rights by contacting said service, either by sending an email to lankor@lankor.eus or by going in person to one of the report points established by the supplier. If you have any doubts, please contact the customer service department on 943 42 81 11 or send an email to lankor@lankor.eus.

Prices

The sales price for all products is given in Euros, inclusive of Value Added Tax (VAT). The sales price for all products is given in Euros, exclusive of Value Added Tax (VAT).

The price also indicates any other relevant tax (Indirect General Canary Island Tax or Indirect Ceuta and Melilla Tax).

Transport

AZAFATAN ALKARTEA LANKOR, S.L. delivers its products through our staff at our headquarters or at the indicated event.

Payment methods and placing an order

Payment may be made using the following method:

Credit card: VISA or MASTERCARD

TAll operations involving the transmission of personal or bank details shall be carried out using a safe environment with a server based on standard SSL (Secure Sockets Layer) security technology. All the information sent to the company is encrypted before being sent over the Internet.

Furthermore, credit card details are always entered directly on the bank website, at the bank's EPOS (Electronic Point of Sale), and are never entered or recorded on AZAFATAN ALKARTEA LANKOR, S.L.'s server.

When paying with a VISA or MASTERCARD, users will always be asked for the following information: card number, expiry date and the Validation Code (the last three digits of the number printed in italics on the back of their VISA or MASTERCARD card). This provides a greater guarantee of transaction security.

This method of payment is only available over the website.

In the event of a purchase being fraudulently or unduly charged to a credit card, the cardholder may demand the immediate cancellation of the transaction. In such cases, the sum charged to the card shall be rectified in both the supplier's and the cardholder's accounts as quickly as possible.

Nevertheless, if the purchase was made by the cardholder and the demand for a refund was not the result of them exercising their legitimate right to withdrawal and termination (i.e. when the cardholder unduly demands the cancellation of the corresponding charge to their card), the cardholder must compensate for any damages resulting from said cancellation.

The availability of the products offered by AZAFATAN ALKARTEA LANKOR, S.L. may vary in accordance with customer demand. Although AZAFATAN ALKARTEA LANKOR, S.L. undertakes to periodically update the information provided regarding available stocks, it is possible that the product requested by the customer may be sold out at the moment the order is placed. In the event of the order failing to be completed due to lack of availability, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to notify the customer by email as soon as the information comes to its attention.

Right to withdrawal, returns and complaints

From the date on which they receive the product, customers have fourteen days in which to withdraw from the contract with no penalty and no obligation to state their reasons.

To exercise their right to withdrawal, customers should notify the company by telephone on 943 428111, by email, by conventional mail at our postal address: Zuatzu, edificio Zurriola, Planta Baja, Local 5, 20018 Donostia-San Sebastian (Gipuzkoa) or by completing the withdrawal form.

According to that stipulated in article 103 of Act 3/2014 of 27 March, modifying the amended text of the General Act for the Defence of Consumers and Users, supplies of services or goods manufactured in accordance with consumer specifications, or which are clearly customised or which, by their nature, cannot be returned or may quickly deteriorate or expire, are exempt from withdrawal.

Refunds

Unless otherwise stated, all refunds shall be made using the same payment method as that chosen by the customer.

AZAFATAN ALKARTEA LANKOR, S.L. may decide to withhold refunds until receipt of the returned product, reason for withdrawal or proof of return, depending on which transpires first.

Jurisdiction

AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to bring any civil or criminal proceedings it deems pertinent in response to any undue use of its website or contents therein, or any failure to comply with the conditions outlined here.

The relationship between user and provider shall be governed by current regulations in effect in Spain. In the event of any disputes, the parties may submit to arbitration or have recourse to the ordinary courts, always in compliance with the corresponding regulations regarding jurisdiction and competence. AZAFATAN ALKARTEA LANKOR, S.L. has its registered offices in Gipuzkoa, Spain.