General Conditions for Conference Registration

These General Conditions for Conference Registration (from here on General Conditions) govern the commercial relationship established between AZAFATAN ALKARTEA LANKOR, S.L. and the user or customer, through the contract forms made available by AZAFATAN ALKARTEA LANKOR, S.L. on its website: www.lankor.eus.

Registering for a conference over the AZAFATAN ALKARTEA LANKOR, S.L. websites implies explicit acceptance by the customer or user of these conditions, as well as of the conditions for use established for user browsing on those website belonging to AZAFATAN ALKARTEA LANKOR, S.L.

The application of these conditions in no way affects the pertinent legal regulations that are applicable in each case.

The General Contracting Conditions govern the distance sales relationship established between AZAFATAN ALKARTEA LANKOR, S.L. and the user or customer, in accordance with the relevant legal requirements, particularly Act 7/1998 of 13 April on General Contracting Conditions, Act 3/2014 of 27 March modifying the amended text of the General Act for the Defence of Consumers and Users, current and applicable Personal Data Protection legislation, Act 7/1996 of 15 January regulating the Retail Trade and Act 34/2002 of 11 July on Information Society and E-Commerce Services.

AZAFATAN ALKARTEA LANKOR, S.L. eserves the right to modify the General Conditions in any way it deems necessary, without prior notice. These modifications may be carried out through its websites or any other legal channels, and will be binding for as long as they are published on the website and until such time as they are validly modified by subsequent amendments. Notwithstanding, AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to apply Specific Contracting Conditions in certain cases and when it deems it necessary, always announcing them in the appropriate manner and within the appropriate timeframe. These Specific Contracting Conditions shall take precedence over the General Conditions.

Information prior to making a reservation

AZAFATAN ALKARTEA LANKOR, S.L. hereby informs you that the procedure for regsitering for a conference over its websites is outlined in detail in the corresponding reservations section.

AZAFATAN ALKARTEA LANKOR, S.L. also informs you that users may access the conditions for use published on said sites.

By registering for a conference with AZAFATAN ALKARTEA LANKOR, S.L. over its website, the user or customer expressly declares that they are aware of, understand and accept these conditions for use, as well as the General Conditions. By registering, the user or customer also declares that they are of age and have the legal competence and capacity to acces AZAFATAN ALKARTEA LANKOR, S.L.'s websites and establish a contract through them. Users are responsible for the confidentiality and protection of the ID and password obtained during the customer registration process, and undertake not to cede them to any third party.

Once the reservation has been made, the confirmation will be viewed on the screen and may be printed as proof of reservation.

The reservation confirmation and proof of reservation (printed copy made by the user) are not valid as invoices.

Reservation procedure

Reservation offer and price reference

In accordance with current legislation, particularly Act 34/2002 on Information Society and E-Commerce Services, AZAFATAN ALKARTEA LANKOR, S.L. provides information about all possible reservations, their characteristics and prices in the corresponding reservations section. Notwithstanding, AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to withdraw, replace or change the offers it makes to its customers over its website, simply by modifying their content. Thus, the products and/or services offered at any moment on the AZAFATAN ALKARTEA LANKOR, S.L. website are governed by the General Conditions in effect in each case. Furthermore, the company may cease to provide access to the aforementioned products and/or services without notice and at any moment.

Price information

The price shall be indicated for each possible reservation, along with whether or not this price includes VAT or any other tax that may be levied. The prices indicated on the screen shall be those in effect at any given moment, typographic errors notwithstanding. When the price is different for the aforementioned reason, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to communicate the error to the customer, via email, prior to commencing payment procedures.

Availability

The availability of the conference delegate places offered by AZAFATAN ALKARTEA LANKOR, S.L. may vary in accordance with customer demand. Although AZAFATAN ALKARTEA LANKOR, S.L. undertakes to periodically update the number of places available, it is possible that the reservation requested may be sold out at the moment said request is sent. In the event of the reservation failing to be completed due to lack of availability, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to notify the customer by email as soon as the information comes to its attention.

Payment methods and placing an order

Payment may be made using the following methods:

Credit card: VISA or MASTERCARD

All operations involving the transmission of personal or bank details shall be carried out using a safe environment with a server based on standard SSL (Secure Sockets Layer) security technology. All the information sent to the company is encrypted before being sent over the Internet.

Furthermore, credit card details are always entered directly on the bank website, at the bank's EPOS (Electronic Point of Sale), and are never entered or recorded on AZAFATAN ALKARTEA LANKOR, S.L.'s server.

When paying with a VISA or MASTERCARD, users will always be asked for the following information: card number, expiry date and the Validation Code (the last three digits of the number printed in italics on the back of their VISA or MASTERCARD card). This provides a greater guarantee of transaction security.

This method of payment is only available over the website.

In the event of a purchase being fraudulently or unduly charged to a credit card, the cardholder may demand the immediate cancellation of the transaction. In such cases, the sum charged to the card shall be rectified in both the supplier's and the cardholder's accounts as quickly as possible.

Nevertheless, if the purchase was made by the cardholder and the demand for a refund was not the result of them exercising their legitimate right to withdrawal and termination (i.e. when the cardholder unduly demands the cancellation of the corresponding charge to their card), the cardholder must compensate AZAFATAN ALKARTEA LANKOR, S.L. for any damages resulting from said cancellation.

Bank transfer

Upon selecting the bank transfer option, along with the confirmation of their order, users will also receive an email with AZAFATAN ALKARTEA LANKOR, S.L.'s bank details.

When completing the transfer, users must state the order number in the subject box, along with their name and surname(s). To be valid, the transfer must be carried out within a space of 3 days from the date of order confirmation.

If the user so wishes, they can send a justification of the transfer by email to lankor@lankor.eus although the order will not be considered definitive until our Administration Department has received bank confirmation of the transfer.

Please remember that all payments must be made in EUROS and all currency exchange costs and bank charges must be covered by the user.

In the event of bank transfers made from outside Spain, when ordering the transaction, users must tell their bank to cover all commissions at origin, as well as any bank charges and corresponding expenses. In the event of failing to do this, AZAFATAN ALKARTEA LANKOR, S.L. may halt the processing of the order, since full payment will not have been received.

Any currency exchange commissions or bank charges must be covered by the user/customer.


Although AZAFATAN ALKARTEA LANKOR, S.L. undertakes to periodically update the number of places available for any given conference, it is possible that the reservation requested may be sold out at the moment said request is sent. In the event of the reservation failing to be completed due to lack of availability, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to notify the customer by email as soon as the information comes to its attention.

Cancelling the reservation

If the reservation is cancelled one month or more before the date of the event in question, the company will refund 80% of the sum paid. If the reservation is cancelled less than one month before the date of the event in question, the company will charge the full amount to the credit card provided.

Withdrawal from contract

According to that stipulated in article 103 of Act 3/2014 of 27 March, modifying the amended text of the General Act for the Defence of Consumers and Users, supplies of services or goods manufactured in accordance with consumer specifications, or which are clearly customised or which, by their nature, cannot be returned or may quickly deteriorate or expire, are exempt from withdrawal.

Data protection

In accordance with that established in current Personal Data Protection legislation, we hereby inform you that your personal data will be incorporated into the processing system belonging to AZAFATAN ALKARTEA LANKOR, S.L. with Tax ID number B-20309845 and registered offices at Zuatzu, edificio Zurriola, Planta Baja, Local 5, 20018 Donostia-San Sebastian (Gipuzkoa), with the aim of facilitating, speeding up and complying with the commitments established between the two parties. In compliance with current law, AZAFATAN ALKARTEA LANKOR, S.L.hereby informs you that your data will be stored only for as long as strictly necessary to comply with the provisions outlined above.

AZAFATAN ALKARTEA LANKOR, S.L. informs you that it will process your data in a legal, loyal, transparent, appropriate, relevant, limited, precise and updated manner. Consequently, AZAFATAN ALKARTEA LANKOR, S.L. undertakes to take all reasonable measures to ensure that your data are eliminated or corrected without delay if found to be inaccurate. In accordance with the rights bestowed on you by current Personal Data Protection legislation, you may access, rectify, limit the treatment and transfer of, eliminate, and oppose your personal data, as well as withdraw your consent to their processing, by sending a written request to either the postal address given above or by email at: lankor@lankor.eus.

You may also contact the competent Control Authority if you have any complaints.

Applicable Legislation and Jurisdiction

AZAFATAN ALKARTEA LANKOR, S.L. reserves the right to bring any civil or criminal proceedings it deems pertinent in response to any undue use of its website or contents therein, or any failure to comply with the conditions outlined here.

The relationship between user and provider shall be governed by current regulations in effect in Spain. In the event of any disputes, the parties may submit to arbitration or have recourse to the ordinary courts, always in compliance with the corresponding regulations regarding jurisdiction and competence. AZAFATAN ALKARTEA LANKOR, S.L. has its registered offices in Gipuzkoa, Spain.